Voice of Customer Analysis
GROW SALES IN THE SELECTED INTERNATIONAL MARKET
Our global team will help you grow with and retain your customers by providing independent feedback and analysis on how to better meet the evolving needs of your domestic and international customers.
PRA will conduct independent in-country meetings with each customer to:
- Better understand the customers’ growth strategies and vendor requirements.
- Identify desired improvements to solve unique challenges.
- Obtain greater insight into internal drivers of the customers’ business.
- Discuss ways to improve customer service and exceed expectations.
- Identify opportunities to expand the business relationship further.
From this process, your company will receive:
- Critical competitive data to capture increased market share.
- A detailed global customer summary report for each customer, presented to your executive team.
PRA can continue to support your global customers by:
- Establishing global customer focus groups to continue the independent customer focused communication and feedback.
- Recommend market expansion strategies to help your company take advantage of growing markets around the globe.